Shipping FAQs
Last updated: September 24, 2025
Lamp & Shade Outlet; Lavigo
8601 Torresdale Ave, Philadelphia, PA 19136, United States
Support: support@lavigo.store
ELIGIBLE SHIPPING LOCATIONS
We ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time. Please provide a physical street address at checkout.
CARRIERS WE USE
We ship with USPS, UPS, and FedEx, depending on size, weight, and destination. The carrier is selected automatically to ensure safe and reliable delivery for your lamp orders.
SHIPPING COST
|
Product Type |
Shipping Fee (USD) |
Notes |
|
Table Lamps (≤15 lbs) |
$12 |
Standard box, USPS/UPS Ground |
|
Decor Lamps (≤20 lbs) |
$18 |
Carefully packaged, USPS/UPS/FedEx |
|
Epoxy Lamps (≤10 lbs) |
$15 |
Fragile item, extra packaging |
|
Bedside Lamps (≤10 lbs) |
$12 |
Standard box, USPS/UPS Ground |
Notes:
· Large or exceptionally heavy items may incur additional fees; exact shipping charges are calculated at checkout.
· Shipping includes careful packaging to protect fragile lamps.
· Tracking is provided for all shipments.
HOW LONG WILL MY ORDER TAKE?
· Handling / Preparation: 2–3 business days (careful packaging for fragile lamps)
· Transit (after dispatch): 4–7 business days for most locations
· Total Delivery Time: 6–10 business days
Delivery timelines can vary due to weather, holidays, carrier capacity, or other unforeseen events.
DAILY CUTOFF TIME
Orders placed before 4:00 PM ET are processed the same business day.
Orders placed after 4:00 PM ET are processed the next business day.
ORDER & SHIPPING EMAILS
· Order Confirmation: Sent immediately after checkout with your Order ID, order summary, total, and shipping address.
· Shipping Confirmation: Sent when your order ships, including a tracking link.
LOST OR DAMAGED PACKAGES
If your lamp is lost in transit or arrives damaged, we will reship a replacement or provide a suitable solution at no additional cost.
Contact support@lavigo.store with your Order ID and tracking details.
WRONG OR INCOMPLETE ADDRESS
If the address provided at checkout is incorrect and the shipment is returned or undeliverable, we can reship to a corrected address for a flat $10 reship fee (to cover oversized lamp shipping costs).
EXTRA NOTES
· All prices and fees are in USD.
· We dispatch approved orders as quickly as possible, in the order received.
· For fragile items like lamps, please handle packages carefully upon delivery.